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College of Sciences
Faculty and Staff Resources

Managing Your Voicemail

As a reminder, mobility solutions are available for all faculty/staff with a campus VoIP telephone number.  Information about these no cost solutions can be found here: https://oit.ncsu.edu/campus-it/phone-services/mobility-solutions/

Please note that you may need to be connected via the NCSU VPN client to access some of these websites below.

Call to check

  1. Dial 919-515-6245.
  2. Press #.
  3. Enter your 5-digit campus phone number followed by #.
  4. Enter your voicemail pin number followed by #.

Access Online

With Web Inbox web tool, you can use your computer to listen to your voicemail messages and send new ones.

Listening to a Message

Log into Web Inbox with your Unity ID and password.

In the upper-left hand corner of the window, select the type of message you want to listen to (Inbox, Deleted, or Sent).

In the bottom right-hand corner of the window, choose how you want to listen to your message by selecting Phone or Computer.

  • If you choose Phone, enter the phone number at which you want to listen to your message.

Highlight and double-click on the message you want to hear.

  • If you choose Phone to listen to the message, the system will call the number you have entered in Step 3. When you answer the call the message will play.
  • If you chose Computer to listen to the message, it will play through your computer speakers. You can adjust the volume using the sliding bar at the bottom left-hand corner of the window.

While the message is playing:

  • Stop and restart the message by clicking on the Pause and Play icons on the right-hand end of the highlighted bar.
  • Skip back to an earlier point in the message by clicking to the left of the message progress indicator.

Message Handling

Highlight a message you want to work with. Click on one of the following options:

  • Reply
  • Replay All
  • Forward
  • Mark Unread
  • Delete

NOTE: At the present time, when you delete a message, it is deleted permanently. You cannot recover it from the Deleted folder.

Composing a New Message

  • At the bottom right-hand corner of the window, click Phone.
  • In the Phone Number box, enter the phone number at which you want the system to call you.
  • At the upper right-hand corner of the window, click the New message button.
  • In the New Message window, begin typing the addressee’s name in the To: field, then select the full name from the list.
  • If you wish, click Add Cc and/or Add Bcc to include other addresses in the same manner.
  • Enter a Subject for the voicemail. This will appear in the addressee’s inbox on the Web.
  • Mark the checkboxes for Urgent, Private, and Read Receipt as desired.
  • Click the Record button and click the Start Recording button.
  • When your phone rings, pick up the handset and begin recording your message.
  • Click Stop Recording when you are finished and then press Send.

NOTE: Web Inbox cannot replay your message. If you are not satisfied with the message click Cancel and start again.

Send to Email

Are you interested in receiving your NC State voicemail messages in your Google @ NC State email account? If your answer is yes, then you can set up your voicemail messages to be sent as email attachments (.WAV files) directly to your campus email address. 

To set up this service, visit the  Unified Messaging webpage. The Self Service page will allow you to choose to:

  • Receive your voicemail messages in both your voice mailbox and your email inbox
  • Receive voicemail only in your email inbox
  • Retain your current voicemail settings

Please keep in mind that the email message (containing the voicemail) will not be associated with the Message Waiting Indicator (MWI) light on your desk telephone, if applicable; therefore, checking voicemail via email will not extinguish your MWI light.  

All voicemail received via email will be retained in accordance with the NC Public Records Law. For additional information on retention, see Office of General Counsel Public Records and the University Record Retention and Disposition Regulation. For additional information about this new service, send an email to oit_ct_uc@help.ncsu.edu.

Cisco Jabber

One area that we’ve received questions about concerns the best method for using a work phone number remotely.  The most resource-efficient manner is to utilize the Cisco Jabber client as opposed to forwarding calls to other numbers.  Jabber uses less of the phone system infrastructure than forwarding a phone line. Instead, it leverages the higher capacity of data networks.  This “soft client” is available for Windows, Mac, iOS, and Android. It can be used on any supported device, replacing your work phone and allowing you to place and receive calls as you normally would from the office.

Instructions for setting up and using Cisco Jabber can be found at this link.